Security & operations / Operations, maintenance & SLA

After deployment, we stay with you.

We maintain and evolve applications and infrastructure with agreed responsibilities, coverage and response times.

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How the pieces connect
Operations, maintenance & SLAProduction → YAS team → Continuity → EvolutionProductionYAS teamContinuityYAS / OPERATIONS
A connected system. A team that understands it.

01 / The context

When production needs a team behind it.

Pending updates, recurring incidents and dependence on one person need a sustainable service agreement informed by the environment.

  • Keep applications and infrastructure updated.
  • Handle incidents with defined priorities and escalation.
  • Plan improvements alongside daily operations.

02 / Operations, maintenance & SLA

What we build

Scope is agreed around your environment, priorities and team.

01

Preventive, corrective and evolutionary maintenance

A maintenance plan and a schedule for reviews and updates.

02

Incident management and updates

Incident records, diagnosis and response coordination.

03

Agreed coverage, priorities and response times

A service agreement with explicit scope, coverage and response times.

03 / How we work

We work as part of your team.

  1. 01

    Understand the starting point

    We review systems, objectives and constraints with the people who know the business. Together we agree priorities and how progress will be validated.

  2. 02

    Build and validate together

    We divide the work into reviewable deliveries and share decisions, code and documentation throughout execution.

  3. 03

    Prepare for continuity

    We validate the result, transfer knowledge and agree how to maintain and evolve what has been built.

Also part of your project